Merchant services are a collection of financial solutions that include everything a business needs to securely and efficiently accept and process customer payments. These services include tools such as card machines (POS terminals), EPOS systems, virtual terminals, and e-commerce payment gateways. Whether you run a physical shop, a café, an online store, or offer services remotely, these services make managing transactions straightforward and reliable. In today’s fast-moving economy, where convenience and flexibility are essential, merchant services have become a core part of how businesses of all sizes operate.
Card Machines
Card machines, also known as point-of-sale (POS) terminals, are essential for accepting in-person card payments. Whether it’s chip and PIN or contactless, these machines make checkout quick and simple for both the business and the customer. The use of cash in the UK has dropped recently, with cash accounting for only 12% of all payments in 2023, compared to 25% just a few years ago. As fewer customers carry cash, offering card payments has become a necessary part of doing business.
EPOS Systems
Electronic Point of Sale (EPOS) systems combine payment processing with features such as inventory management, sales reporting, and customer data tracking. These systems help businesses improve their day-to-day operations by providing clear insights into sales patterns and stock levels. With over 85% of UK consumers shopping online in 2025 so far, many businesses are integrating EPOS solutions to manage both their physical and digital sales more effectively. EPOS systems help businesses stay organised and responsive to customer needs across multiple channels.
Virtual Terminals
Virtual terminals allow businesses to process card payments remotely, often by phone or email. This is particularly useful for businesses that operate without a physical location or offer delivery and call-in services. As customer habits shift further away from cash, this option is becoming more important. In fact, ATM withdrawals have fallen by 31% compared to pre-pandemic levels, showing a clear move towards remote and card-based payment methods. Virtual terminals give businesses the flexibility to take secure payments wherever they are working. Customers appreciate the ease and convenience of this payment method – and you will too, as you can take payments from anywhere.
E-Commerce Websites & Payment Gateways
With UK online retail sales reaching £127 billion in 2024, having a strong e-commerce presence is crucial. An e-commerce website paired with a secure payment gateway ensures that businesses can safely process customer payments online. Payment gateways handle sensitive card data securely, giving customers confidence in making purchases. As more people opt to shop online, businesses with reliable and secure payment gateways are better positioned to meet customer expectations and increase sales.
Why Merchant Services Matter
Offering a variety of payment options helps businesses attract a wider range of customers and reduces the likelihood of missed sales. With card payments now accounting for 61% of all UK payments – a figure that is expected to rise to 66% by 2033 – businesses that rely solely on cash or limited payment methods risk falling behind. Merchant services give businesses the tools they need to operate efficiently, improve customer satisfaction, and keep up with changing trends.
How Bespoke Merchant Solutions Can Help
At BMS, we provide businesses with tailored merchant services designed to help you operate smoothly and meet your customers’ expectations. From reliable card machines to integrated EPOS systems and secure online payment gateways, we deliver solutions that fit your business needs; helping you stay competitive, reduce inefficiencies, and create a payment experience that works for both you and your customers. Contact one of our expert team today to get started, or book a consultation for more information.
