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Merchant Services FAQs

At Bespoke Merchant Solutions, we know that choosing the right payment processing partner is crucial for your business. That’s why we’ve compiled some of the most common questions our clients ask, along with comprehensive answers, to help you better understand our services and how we can support your business. Whether you’re new to merchant services or looking to switch providers, we’ve got you covered.

Frequently Asked Questions

We frequently update this page with any repeated questions we receive from customers. If you have a question that isn’t included, contact us using the button below.

We provide a range of merchant services including merchant accounts, payment gateway integration, Point of Sale (POS) solutions, and e-commerce solutions. Our services are tailored to meet the specific needs of businesses of all sizes.

A: Getting started is easy! Simply contact us through our website, call us at 0800 989 0142, or email us at [email protected]. We’ll set up a consultation to understand your needs and create a customised solution for your business.
We do not charge for the comparisons service and analysis of your current package. However, there are charges once you decide to come on board with ourselves. These will be explained by your New Business Executive fully with no surprise charges.
The bank you have your business account with is the best place to start, right? Wrong! Most banks do not own their own card payment services. In fact, they simply partner up with a large card processor and resell their products. From our experience, these “direct with the bank” packages are the most expensive.

Other FAQs

A merchant account is a type of business bank account that allows a business to accept and process electronic payment card transactions.
A chargeback is the payment amount that is returned to a debit or credit card, after a customer disputes the transaction or simply returns the purchased item. Merchant acquiring banks will generally charge a fee to merchants for chargeback transactions. These fees are detailed in a merchant account agreement.
Payment Card Industry Data Security Standard - The PCI Security Standards Council’s mission is to enhance global payment account data security by developing standards and supporting services that drive education, awareness, and effective implementation by stakeholders.
PCI DSS is not a legal requirement in UK law. However, companies often overlook that credit card data is not just financial data but is personal data and comes under the Data Protection Act and keeping personal information is a legal requirement.
Transaction speed can vary depending on machine type and location. On average, a standard transaction can be approved within 5 seconds if input correctly.
This depends upon which bank is recommended, with 3 days being the norm. However, we have banks who do offer next day and even same day, depending on your industry.
We offer 24/7 customer support to assist you with any questions or issues you may have. Our expert team is always ready to help you ensure your payment processing runs smoothly.

Security is our top priority. We use state-of-the-art encryption and security protocols to ensure that all transactions are safe and secure. Our systems are fully compliant with PCI-DSS standards.

Our Blog Posts

Welcome to the BMS Blog, your go-to resource for the latest insights, tips, and trends in the world of payment solutions and merchant services. Stay informed and inspired with expert advice, industry news, and practical guides to help your business thrive.