- Clear Communication
- Quick Hardware Replacement
- Customer-First Support
Overview
One of our customers, an aesthetics clinic, got in touch after their card machine’s printer compartment stopped working. Without it, they weren’t able to print receipts for treatments or product purchases, which started to affect their day-to-day operations. Staff were having to note down payment details manually or ask clients to take a photo of the screen, adding extra steps to an otherwise simple process.
It also meant clients weren’t getting the printed receipts they expected, which didn’t match the professional, seamless experience the aesthetics clinic aimed to provide. On top of that, the team was becoming concerned about keeping financial records accurate without those printed backups.
Our Approach
We knew it was important to get things resolved quickly for the aesthetics clinic, so we took the following steps:
- From their description, we identified that the printer was physically damaged and a replacement machine was needed.
- We arranged immediate dispatch of a new terminal and prioritised the case through our logistics network.
- We kept the clinic informed throughout, with updates on dispatch and delivery times.
The Outcome
The aesthetics clinic received their replacement card machine within two working days and were able to resume normal operations quickly. Clients could once again receive printed receipts, which helped the clinic maintain its high standard of service and customer experience.
The owner was pleased with how quickly we resolved the issue and how simple we made the whole process.
This is a great example of how we support businesses when the unexpected happens. By acting quickly and staying in touch throughout, we helped the clinic avoid major disruption and get back to normal operations. It’s that kind of service and reliability that makes all the difference for our customers.
